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Lightwave Myth-buster

Creating your Smart Home can be a daunting process, but installing and setting up Lightwave is actually a lot easier than you might think.

Welcome to the Lightwave Myth-Buster!

Starting your Smart Home journey or exploring the Lightwave system for the first time can be a daunting experience. We answer some of the biggest misconceptions in this interactive mythbuster. If you have any questions about anything below, please get in touch with our dedicated support team at 0121 250 3625 or visit our dedicated Help & Support Section for more useful information.

Myth #1 Lightwave smart dimmers require a neutral wire
Fact

None of our Smart Dimmers require a neutral wire to work. We do, however, provide a neutral terminal to give the option of accommodating a neutral wire if one is present. This can reduce the minimum load required, and improve LED lamp compatibility, but is by no means a necessity.

Myth #2 Smart Dimmers only work with some LED bulbs.
Fact

Lightwave Smart Dimmers have been purpose engineered to be compatible with the majority of dimmable LEDs on the market, and we improve this with every firmware update. We’ve also tested a number of common LED bulbs and added them to our compatibility charts. For more guidance on maximum circuit loading, please visit our Help & Support section.

Myth #3 You can't install a Lightwave system into a large property due to the device limit.
Fact

Each Link Plus has been designed to handle hundreds of devices within a single system, so it is very unlikely that the linked number of devices will reach a maximum limit.

Myth #4 You can only control devices when at home and connected to WiFi
Fact

Your Lightwave system can be controlled remotely through the app or your chosen voice assistant. As long as your mobile phone has a connection to the Internet, you can control and monitor your Lightwave smart home from anywhere in the world.

Myth #5 The Link Plus needs an internet connection in order for automations to run.
Fact

The Lightwave Link Plus only requires power for existing automations to run, not an internet connection. An active internet connection is only required to create new automations, to use the app, or send commands through voice control.

Myth #6 A Lightwave System requires extra wiring.
Fact

Lightwave sockets and dimmers use traditional UK elecrical wiring and no additional cabling is required. Lightwave dimmers can even reduce the amount of cables in a new property, because multi-way switching can be achieved by wireless communication between dimmers, rather than ‘com’ cables.

Myth #7 An ethernet cable is required for each Lightwave dimmer and socket.
Fact

Lightwave devices communicate wirelessly, so they don’t need any Cat5 or Cat6 network cabling.

Myth #8 Lightwave dimmers and sockets stop working if the internet goes down.
Fact

All Lightwave devices will still work just like normal switches and sockets if the internet goes down. Whilst you won’t be able to use the app or voice control, physical devices will continue to function normally through the manual controls.

Myth #9 You need a qualified electrician to install Lightwave.
Fact

Lightwave is a retrofit, DIY system; so you don’t need an electrician to install most of our devices in your home. However, we recommend to consult with a suitably qualified professional for all installations – why not go with a LightwavePRO?